Return Policy

Thank you for shopping at fitza.store. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

1. Return Window

  • You have 30 days from the date you received your item to request a return.

  • To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

2. Return Process

To start a return, please follow these simple steps:

  1. Contact our customer support team at company@mustafayuceler.me with your Order Number and the reason for the return.

  2. Our team will review your request and provide you with the return shipping address and instructions.

  3. Securely pack the item and ship it back to us using a trackable shipping service.

Note: Please do not send your purchase back to the manufacturer. Returns sent without prior approval will not be accepted.

3. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for paying their own shipping costs for returning items, unless the product arrived damaged, defective, or incorrect.

  • Shipping costs are non-refundable.

4. Damaged, Defective, or Wrong Items

If your item arrived damaged, defective, or if you received the wrong product, please contact us immediately at company@mustafayuceler.me with:

  • Your order number.

  • Clear photos or a short video showing the damage or defect. Once verified, we will arrange a free replacement or a full refund at no extra cost to you.

5. Refunds

  • Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days (processing times may vary depending on your bank).

6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards.

  • Final sale or promotional clearance items.

  • Personal care items or intimate goods (if applicable to your inventory).